Since our items are handmade, we do not offer returns. We will replace items if they are received defective or damaged. If you need to replace a damaged item, fill out the form below within 48 hours of delivery with the contact form below. We will send a return shipping label, a discount code as an apology and instructions.
We offer exchanges for store credit. Fill out the form below within 14 days of delivery. We will send a return shipping label and instructions.
If anything breaks within the first three years of use, we will repair it free of charge. Please send a request for repair with the form below. You are responsible for shipping to us, but we will cover shipping the item back.
We also offer RESTORATION OF GOLD VERMEIL. THE PRICE IS DEPENDENT ON THE SIZE OF THE PIECE, BUT THE AVERAGE COST IS $30.00.. Please fill out the form below FOR A QUOTE. IF YOU ELECT THE SERVICE, You are responsible for shipping to us, but we will cover shipping the item back.